We at Elpro are keen to protect your personal privacy and process all information and all personal data in accordance with applicable laws and regulations. In all contexts, where we process personal data or other important information, appropriate measures are taken to prevent unauthorized access, dissemination, alteration or destruction.

Purpose
The purpose of our privacy policy is to explain how we collect and use your personal data. We also explain your rights and how you should proceed if you have views on or want to make a complaint to us.

Goal
Our goal is for you to feel secure that your personal integrity is protected and respected and that your personal data is processed correctly. All personal data must be treated carefully and in accordance with current legislation.

What information is processed?
Information you give us. You may directly or indirectly need to provide us with the following information:

  • Personal and contact information: Name, date of birth, social security number, billing and delivery address, email address, mobile phone number, etc.
  • Payment information: Billing information, bank account number, etc.

The information you give us – both about the services and your financial situation – is generally necessary to enter into a contractual relationship with us. Other information is necessary for other purposes, read more below.

What do we do with your information?
All data is used to provide, perform and improve our services and to be able to enforce current agreements. We process personal data on the following legal grounds and for the following purposes:

Purpose of the treatment
To confirm your identity and verify your personal and contact details.

Legal basis for the processing (Why is the processing necessary?)
Carry out obligations under our agreement with you.

Purpose of the treatment
To administer your payment and customer relationship, e.g. to fulfill any of our obligations to you and to provide information, products and services that you request from us.

Legal basis for the processing
Carry out obligations under our agreement with you.

Purpose of the treatment
To determine which payment methods we can offer you, e.g. through internal or external credit assessments.

Legal basis for the processing
Carry out obligations according to our agreement with you and comply with applicable legislation.

Purpose of the treatment
For customer analysis, administration of our services and for our internal operations, including troubleshooting, data analysis, testing, research and for statistical purposes.

Legal basis for the processing
Carry out obligations under our agreement with you and other legitimate interests.

Purpose of the treatment
To ensure that the content is effectively presented to you and your device.

Legal basis for the processing
Carry out obligations under our agreement with you.

Purpose of the treatment
To prevent misuse of our Services as part of our efforts to keep the Services safe and secure.

Legal basis for the processing
Carry out obligations according to our agreement with you and comply with applicable legislation.

Purpose of the treatment
To perform risk analysis, fraud prevention and risk management.

Legal basis for the processing
Comply with applicable law and other legitimate interests.

Purpose of the treatment
To improve our services and for general business development, such as to improve credit risk models with the aim of e.g. minimize fraud, develop new products and features and new business opportunities.

Legal basis for the processing
Other legitimate interests.

Purpose of the treatment
To comply with applicable legislation, such as anti-money laundering and accounting laws and capital adequacy requirements.

Legal basis for the processing
Comply with applicable legislation.

Communication
We may use your personal data to communicate relevant information about the services you use with us as well as information about similar services that may be of interest. We can also use your personal data to carry out customer satisfaction surveys regarding our services, e.g. via electronic communication channels and by telephone. If you do not wish to receive such communications, please contact us or you can unsubscribe from our mailings.

Who will we possibly share your information with?
We may transfer or share your information with selected third parties. We take all reasonable legal, technical and organizational measures to ensure that your data is handled securely and with an appropriate level of protection when transferred to or shared with such selected third parties. We may share your information with the following parties or on the following occasions:

  • Suppliers and subcontractors. If necessary, we will disclose your personal data to suppliers or subcontractors in order to carry out commitments in accordance with our agreement with you and for other purposes as stated in this privacy policy.
  • We may provide necessary information to authorities, such as the Police or the Swedish Tax Agency, if we are required to do so by law or if you have given us permission to do so. An example of when we as an employer have a legal obligation to disclose information is for measures against money laundering and terrorist financing.
  • We may share your information with third parties:

– If we sell or buy operations or assets. In these cases, we may disclose your personal data to a potential seller or buyer of such business or assets.

– If a significant part of our assets is acquired by a third party. Please note that we will never sell your personal data to third parties without your consent.

Where do we process your personal data?
We always aim to process your data within the EU/EEA. However, in certain situations your data may be transferred to, and processed in, countries outside the EU/EEA by a company within our group or by another supplier or subcontractor. As we are committed to always protecting your data, we will take all reasonable legal, technical and organizational measures to ensure that your data is handled securely and with an adequate level of protection comparable to that offered within the EU/EEA.

How long do we store your personal data?
We store your data for as long as it is necessary to perform our contractual obligations towards you and as long as required by statutory retention periods. When we save your data for purposes other than our contractual obligations, e.g. in order to meet requirements for measures against money laundering or accounting, we save the data only as long as it is necessary and/or required by law for the respective purpose.

Your rights to access, rectification and erasure

  • Right to access your data. You can request a copy (a so-called register extract) and verify the information we have about you. Requesting a copy is free of charge.
  • Right to rectification. You have the right to correct incorrect or incomplete information about yourself.
  • Right to be deleted (“the right to be forgotten”). You have the right to request the deletion of your personal data in cases where the information is no longer necessary for the purpose for which it was collected. However, there may be legal obligations, which prevent us from immediately deleting parts of your data. These obligations come from accounting and tax legislation, banking and money laundering legislation. In such cases, we block the data, which we are obliged to save, from being used for purposes other than fulfilling such legal obligations.

Responsibility
It is the responsibility of the company’s management to ensure that all employees who handle personal data have sufficient training and technical resources to ensure that no undue intrusion into a data subject’s personal integrity will occur.